Privacy Policy
Last updated: February 2026
Introduction
Ignite TCM ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
Personal Information
When you book an appointment or contact us, we may collect:
- Name
- Email address
- Phone number
- Health-related information you provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
How We Use Your Information
We use the information we collect to:
- Provide and manage our healthcare services
- Schedule and manage appointments
- Communicate with you about your appointments and treatment
- Respond to your inquiries and requests
- Improve our website and services
- Comply with legal obligations
Health Information
As a healthcare provider, we collect and maintain health information as part of providing Traditional Chinese Medicine services. This information is handled in accordance with Australian privacy laws and healthcare regulations. Your health information is kept confidential and is only used for the purpose of providing your care.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- With other healthcare providers involved in your care (with your consent)
- When required by law or to comply with legal process
- To protect our rights, privacy, safety, or property
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.
Third-Party Services
Our website may contain links to third-party websites or use third-party services (such as our booking system). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: helloignitetcm@gmail.com